Senior Service Delivery / Project Manager (Software Solutions)



Reading, Berkshire

Senior Service Delivery / Project Manager (Software Solutions)

Reading - £70K + excellent Benefits


A market leading data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to a number or recognised clients.

-They are looking for an individual who can demonstrate a combination of supporting business change and project management with a wide experience of software development methodologies.

-The Senior Service Delivery Manager will be part of the wider department management team and hence be able to carry out Line Management responsibilities (such as 121's, annual appraisals etc.)

The role will involve:

-Coaching and performance management of staff in a matrix environment.

-Developing long lasting relationships with a variety of customers

-Supporting change to that customer base

-Regular progress reporting to customers

-Taking ownership and working with various business functions to provide a single point of contact for delivery related functions.

-Dealing with customer escalations

The person:

-You will be able to demonstrate accountability and ownership in all you do. You will have a background in a variety of aspects of the software development lifecycle but more recently been involved in management of both internal teams and deliveries to external clients.

-You will be hardworking and passionate to improve the way we work, understanding different skills and techniques to motivate and improve the performance of a team. You will be excellent in front of customers demonstrating a professional approach to software delivery and customer management.

-You will enjoy a role where the variety stimulates rather than challenges you.

You are likely to demonstrate some of the following key skills:

-Experience of Agile and/ or Prince Project management

-Preparing and delivering Pre Sales demonstrations

-Commercial Awareness

Key Words:

Project Manager - Project Management - Programme - PrInce2 - Agile - Service Delivery - Service Manager - ITIL - Team Manager - Team Management - Customer Relationships - Coaching - Training - Mentoring - Business Change - Business Process - Software Development Lifecycle - SDLC -

"Southern Lights Ltd act as an employment agency for the purposes of this advert"

For more information on the company and a detailed job specification please apply now.

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