Senior Infrastucture Support Analyst



Swindon, Wiltshire
  • Are you an experienced IT support professional currently from an MSP background looking for a new challenge?
  • Are you customer focused and confident to engage will end users and colleagues at all levels?
  • Would you like an additional car allowance plus opportunities to work remotely?

We are on the lookout for an enthusiastic and customer-focused Senior Technical Support Analyst required for a fast-growing solution provider in Wiltshire. This is a varied role involving pre-sales, research, consulting, solution implementation and ongoing technical support on a wide range of technologies to a varied and interesting array of customers.

Someone who has the ability to step in on day one and make an instant impact on team members and clients with a motivated, flexible and professional manner and play a large part in the business growth.

  • Up to 40k per annum
  • Company Car / Allowance (role depending)
  • Excellent working conditions and facilities
  • Comprehensive on-going training and development
  • Health insurance

The Candidate:

Minimum of 5 years' experience in an I.T. support role

Minimum of 3 years' experience in an outsourced support role (ideally MSP) working to a similar level.

A well-presented customer focused individual with strong communication skills

Good understanding of a service management environment (ITIL)

Experience in delivering IT projects

A team player prepared to work at all levels with a pro-active approach

Flexible approach to working hours due to demanding business environment

Essential Technical Skills:

Strong knowledge of Network technologies (VLANs, Routing, QoS, MPLS, Firewalls)

Strong knowledge of Microsoft Windows Server including virtualisation

Good Knowledge of Cloud Services (IaaS, SaaS, Office365, Azure)

Desired Skills:

Router and firewall implementation, configuration and support (Cisco/Sophos)

LAN and WAN implementation, configuration and support (HPE/Cisco)

Microsoft Hyper-V & Clustering

Microsoft Azure Backup, DR and IaaS

Datto & Veeam Backup products

McAfee & Sophos Security products

HP servers, storage and networking

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