Support Anaylst (Telephony)




We are recruiting for a national organisation who are looking for a Support Analyst who is strong in Cisco Telephony Systems to start a new, exciting and challenging role as soon as possible. The candidate will be a part of a team of six and supporting all functions of telephony with our client, from internal users to field engineers and call centres where the customers reach our client with enquiries.

If you are a support analyst or engineer with a demonstrable background in supporting telephony and networking systems and technologies, please do get in touch today.

The Role:

Our client uses a wide variety of telephony solutions across 3 UK locations, with 2 types of contact centre and multiple core business and support functions. This role will be providing support for the telephony service and its periphery systems that underpin our business.

The successful candidate will support all contact centres by the management of the user configurable functions on the Cisco platform and its associated databases. Whilst being responsible for analysing the requirements of customers, devising appropriate, effective and innovative call scripting solutions using the appropriate operating system.

The Skills:

Knowledge and experience of call centres, especially their performance drivers

Knowledge and experience of Cisco UCCE Telephony technology

Knowledge of SQL

Personal Attributes:

  • Ability to build relationships - integrate into an existing team
  • Interpersonal skills
  • Ability to plan and self-manage
  • Organisational skills - planning and scheduling deadlines
  • Ability to gather, analyse and present data
  • Be results orientated - deliver outcomes
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Support Anaylst (Telephony)
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