Infrastructure Support Engineer



  • Ref: MM/ITSUPPORT13384

Job Spec:

The primary focus of this role is supporting the implementation of a life critical system in the north of Bristol. You would be the technical resource to install & configure the infrastructure. You will work alongside the project management office and also work alongside a third-party vendor who will provide technical resourcing to make sure everything is installed to high standards.


  • You'll spend most of your time on site fitting out new comms rooms at their north Bristol site which will include configuring a new Meraki network, switching, wireless access points, UPS's and environmental monitoring devices.
  • Working closely onsite with their cabling and care system provider to manage and assist the install of a life critical system.
  • Other duties outside of the project would include working alongside other members of the infrastructure team managing 60 servers, 210 Managed switches, 2 storage arrays and corporate backup solution (VEEAM), including fault diagnosis and resolution.
  • Attending weekly project meetings to provide updates on the technical progress of the project.
  • Working on more complex helpdesk queries escalated from the IT helpdesk via the JIRA helpdesk ticketing system.
  • Reporting directly to the IT Infrastructure Manager, giving them regular updates on the status of the project and progress on resolving any issues.
  • Implementing upgrades, enhancements and changes to the IT systems;
  • Documenting project technical IT activities, allowing knowledge to be shared within the team;
  • Participating in project meetings either in a facilitation or technical support capacity.

Technical Skills:

  • Back end support of Microsoft applications up to 2022 (Windows Admin Center, Hyper V Manager)
  • Networking technologies (TCP/IP, DHCP, LAN, WAN, Wireless)
  • MS Operating Systems (Server 2016)
  • MS Azure Active Directory
  • MS Exchange 2016 Hybrid
  • MS SQL Server 2012-16
  • Cisco & Aruba Managed Switches
  • HP Enterprise Hardware configuration
  • IBM Enterprise Hardware configuration
  • MS Hyper-V Clusters & Hosts
  • SAN Storage Arrays; Office 365 Admin Center tenant configuration
  • Powershell
  • On premise VOIP

Highly Desirable:

  • Experience with Cisco Meraki networks & MDM as you'll be configuring a brand new network from scratch
  • Experience with Linux ZFS file systems; maintenance of Linux systems (apache, tomcat, zabbix)

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.

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