IT Support Technician

Job Description:

We are currently seeking an experienced IT Support Technician to join an exciting organisation based in Bournemouth. The successful candidate will be responsible for delivering high-quality technical support and maintenance services, with a focus on desktop & server support.

You are an experienced 1st, 2nd & ideally 3rd level Infrastructure engineer with an ability to provide the technical expertise required to implement a variety of infrastructure projects, as well as take ownership for resolving 1st/2nd level incidents and issues for the group.

The role is responsible for troubleshooting and improving the systems that keep the IT/Network infrastructure running smoothly, and this will require knowledge of a range of Infrastructure related technologies, including server hardware platforms, operating systems, networks, virtualisation technologies and security implementation.

The Senior IT Support Technician will be expected to:

• Monitor & respond to service desk requests, resolving technical issues in a timely & efficient manner.
• Ensure all IT services are delivered in a professional & effective manner.
• Provide technical support for all users, responding to requests & queries in an appropriate manner.
• Develop and maintain an effective system for the maintenance & upgrade of IT systems and services.
• Provide technical advice & guidance to other departments.
• Maintain up-to-date knowledge of new technologies and industry trends.

Technical Environment (not all required):

• 3 years minimum working at 1st, 2nd & idieally 3rd line level in a role using the following technologies:
• Windows server & desktop operating systems
• Desktop, server & network infrastructure
• Client side/server troubleshooting
• Analogue & IP telephony systems & mobiles
• O365 - front & back-end admin
• MS365 security & user admin
• AD (including. DNS, DHCP, GPO)
• WSUS & SCCM
• Remote access e.g. VPN, RDP.
• Virtual servers - onsite & cloud.
• Networking & protocols
• Security systems, software & protocols
• Monitoring systems
• Cisco switches & routing networking & Cisco ASA firewalls
• Anti-virus & cyber security admin

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.