IT Helpdesk Support Analyst

Southern Lights are recruiting on behalf of a well-established organisation looking to bring in an IT Helpdesk Support Assistant to support users across multiple sites.

This is a great opportunity for someone with some hands-on IT support experience who enjoys being user-facing and wants to develop further in a structured environment.

The role

You’ll be providing first line IT support to around 150–200 users, helping resolve day-to-day issues and keeping systems running smoothly.

Typical responsibilities include:

• Acting as the first point of contact for IT support queries

• Managing and responding to tickets via the service desk

• Supporting desktops, laptops, tablets and printers

• Troubleshooting hardware and software issues

• Assisting with AV equipment setup and support

• Maintaining accurate IT asset registers

• Supporting equipment setup, allocation and disposal (in line with compliance standards)

• Working across multiple sites as required

What they’re looking for

• Some experience in a 1st line or desktop support role

• Good working knowledge of Microsoft Windows and desktop applications

• Basic understanding of IT troubleshooting and problem solving

• Strong communication skills, comfortable dealing with users at all levels

• Organised, able to prioritise and manage workload

• Proactive attitude, willing to learn and take initiative

Desirable but not essential:

• Experience with Active Directory

• Exposure to Mac / Apple devices

• Experience supporting AV equipment

What you’ll get

• Broad exposure across IT support in a varied environment

• A supportive team with opportunity to develop your skills

• Hands-on experience across a wide range of technologies

If you’re looking to build on your IT support experience in a role where you’ll get real variety and responsibility, this would be well worth a look.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.