Project Manager – Business Change & Technology Delivery

Overview

Our client is seeking an experienced Project Manager to lead the delivery of business change initiatives, many of which are supported by technology and systems transformation. This role will suit someone who combines structured project management with strong business analysis capability and a practical approach to change adoption.

Working across business and technical teams, the successful candidate will play a central role in shaping change, translating business needs into deliverable solutions, and ensuring outcomes are fully embedded into day-to-day operations. The focus is on delivering tangible value, not just project outputs.

Key Responsibilities

End-to-End Project Delivery

• Take accountability for initiatives from initial definition through to implementation and handover into business-as-usual.

• Build and maintain detailed delivery plans, schedules, dependencies, and milestones.

• Coordinate activity across internal business teams, IT functions, and external delivery partners.

• Proactively manage risks, issues, dependencies, and scope changes to protect delivery outcomes.

• Produce clear status updates, dashboards, and reports for stakeholders and governance groups.

• Ensure projects remain aligned to agreed objectives, timelines, and benefits.

Business Analysis & Requirements Definition

• Partner with stakeholders to understand business needs and shape change initiatives.

• Gather, analyse, and document functional and non-functional requirements.

• Map current and future state processes and identify operational impacts.

• Facilitate workshops to confirm scope, priorities, assumptions, and success measures.

• Maintain end-to-end traceability of requirements through design, build, testing, and release.

• Support testing and business acceptance activities to confirm solutions meet agreed needs.

Change Enablement & Implementation

• Support the organisation in preparing for and adopting new processes, systems, and ways of working.

• Assess the impact of change across people, processes, data, and technology.

• Coordinate communications, training, and transition activities as required.

• Ensure appropriate handover, documentation, and operational readiness for BAU teams.

• Monitor outcomes post-implementation and contribute to benefits realisation tracking.

Stakeholder & Supplier Management

• Act as the central point of contact between business areas, technology teams, and third-party suppliers.

• Build trusted relationships with stakeholders at varying levels of seniority.

• Support effective decision-making by presenting options, trade-offs, and recommendations.

• Provide constructive challenge to ensure scope, timelines, and solutions are realistic and achievable.

Governance & Delivery Standards

• Operate in line with agreed project, change, and technology delivery frameworks.

• Maintain appropriate documentation, controls, and audit evidence.

• Capture lessons learned and contribute to continuous improvement of delivery practices.

Skills, Experience & Qualifications

• Proven experience delivering complex business change or transformation initiatives.

• Strong project management capability, including planning, coordination, and delivery reporting.

• Demonstrated experience in business analysis, requirements definition, and process modelling.

• Experience supporting the rollout and adoption of change, including technology-enabled change.

• Comfortable working across both business and technical environments.

• Strong communication, facilitation, and stakeholder engagement skills.

• Experience with system implementations, operational change, or transformation programmes.

• Familiarity with Agile, Waterfall, or hybrid delivery approaches; exposure to emerging technologies or AI tools is advantageous.

• Working knowledge of structured change management approaches

• Relevant certifications such as PRINCE2, PMP, Agile or change management qualifications are desirable.

Personal Attributes

• Delivery-focused with a strong sense of ownership and accountability.

• Organised, pragmatic, and outcomes-driven.

• Able to manage multiple priorities in a dynamic environment.

• Confident, collaborative, and comfortable challenging constructively.

• Capable of working autonomously while building effective partnerships.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.