Business Analyst

The Business Analyst will support the delivery of strategic change initiatives, ensuring business needs are translated into effective system and process solutions. You will work closely with stakeholders to enhance operational efficiency, customer experience, and organisational growth.

Key Responsibilities:

• Act as a business analyst for a range of internal stakeholders, providing insight and recommendations based on organisational needs.

• Understand current IT and business systems, including internal and third-party platforms.

• Support business-led changes, offering guidance on system solutions and process improvements.

• Identify opportunities to enhance customer and member journeys.

• Contribute to the development of new products and services.

• Assist in planning and executing testing, implementation, and change activities.

• Support leadership in delivering strategic objectives and key initiatives.

• Contribute to the development of self-service solutions aligned with strategic goals.

• Assist with project planning, progress tracking, and reporting.

• Provide input for cost-benefit analysis and decision-making processes.

• Support the creation, maintenance, and analysis of management information (MI) reports.

Business Impact:
This role is central to the development and transformation of internal and external systems over the coming years, directly influencing the success of strategic initiatives.

Relationships

External:

• Third-party service providers

• Outsourced partners

Internal:

• Claims and Underwriting teams

• Customer and Advisory Services

• IT

• Risk & Compliance

• Product, Marketing, and Sales

• Finance

Risk and Compliance Responsibilities

• Manage assigned risks in accordance with organizational frameworks.

• Ensure compliance with policies and procedures, including reporting incidents or errors.

• Incorporate regulatory, legal, and compliance requirements into process design and delivery (e.g., GDPR, Conduct Rules, Health & Safety).

Role Requirements

Skills & Competencies:

• Business analysis and requirement gathering

• Business case development

• Change management and process improvement

• Gap and impact analysis

• Project planning, scoping, and lifecycle management

• Functional specification and system testing (including UAT)

• Reporting, presentations, and documentation

• Solution implementation and standards development

• Facilitation and stakeholder management

• Risk, issue, and dependency management

Key Attributes:

• Proactive self-starter with a “can-do” approach

• Excellent communication and interpersonal skills

• Strong stakeholder management and influencing abilities

• Adaptable, collaborative, and able to work in ambiguous situations

Knowledge & Experience:

• Familiarity with business analysis tools and techniques

• Understanding of financial services and operational processes

• Experience delivering change in financial services or similar sectors

• Exposure to both agile and waterfall project environments

• Knowledge of customer journey mapping, system analysis, and process re-engineering