IT Manager

I’m working with a growing organisation in the healthcare space that’s looking to bring in a hands-on IT Manager to lead day-to-day operations, shape the tech roadmap, and drive continuous improvement across a secure, high availability estate.

You’ll be the go to for all things IT, managing a small team, owning service performance, and partnering with senior stakeholders to ensure the tech setup supports both frontline delivery and long-term strategy.

What you’ll be doing:

• Leading IT operations across devices, networks, cloud services, and business apps
• Running a tight service desk with strong SLAs and customer satisfaction
• Delivering small-to-mid scale projects (rollouts, upgrades, SaaS adoption)
• Owning endpoint security, patching, and identity/access management
• Supporting compliance (Cyber Essentials, GDPR, ISO 27001)
• Acting as escalation point for incidents and exec-level queries
• Managing vendors/MSPs and reporting on service performance

What you’ll bring:

• Proven experience in IT management within a 24/7 or regulated environment
• Strong Microsoft 365/Azure/Intune knowledge, plus solid networking fundamentals
• Practical ITIL experience and service desk leadership
• Security-first mindset (MFA, EDR, backups, least privilege)
• Calm, clear communicator with stakeholder savvy
• Bonus points for healthcare exposure, scripting (PowerShell), or ISO/Cyber Essentials alignment

What’s on offer:

• Hybrid working (Bristol HQ)
• Competitive salary + benefits
• Direct impact on tooling, processes, and roadmap
• Supportive culture with a meaningful mission

This is a brilliant opportunity for someone who enjoys balancing hands-on delivery with strategic input. If you’re ready to shape a growing team and make a real impact, let’s talk.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.